Respect comes first
You will never be made to feel silly for asking a question or not knowing a technical term.
My background
Technology, telecommunications and people.
My career spans more than 20 years across IT and technology. For the past 13 years I’ve worked in the telecommunications industry, building experience across both sales and customer support.
More than seven of those years have been as a sales manager. That leadership experience taught me that good support starts with listening, communicating clearly and finding the right solution for the person—not simply the most technical one.
I also hold a postgraduate qualification in cybersecurity. It adds a strong security and privacy foundation to the practical help I provide with computers, accounts, email, networks and everyday devices.