New phone setup, at your pace
Bring your old and new phones together and tell Mark what matters most: contacts, family photos, messages, email or favourite apps. We can help with initial setup, updates, Wi-Fi, readable text and supported transfer options.
Moving between iPhone and Android
Whether you are moving iPhone to iPhone, Android to Android, Samsung to Samsung, Android to iPhone or iPhone to Android, the available transfer options depend on the devices and apps. Not everything transfers automatically. Mark will discuss what is supported before starting.
Accounts and apps
Some apps need a fresh sign-in, separate backup or identity check. Banking apps and authenticator apps may require their own setup. Keep passwords and verification codes private; enter them yourself when needed.
Before your visit
Charge both phones and bring their chargers. Keep the old phone available and avoid resetting or trading it in until you have checked your important information on the new one. Tell Mark if a phone is damaged or cannot be unlocked; specialist data recovery is not offered.